Watch the conditions that lead to failure
Automated policies observe applicable device-health, storage, update and security signals. An alert creates context for review; it does not mean that every hardware or software failure can be predicted.
REMOTE MONITORING AND MANAGEMENT
Find device problems before they become lost work.
Terviqon's remote monitoring and management service creates a consistent operating baseline for enrolled business computers and gives technicians useful context before a support request becomes urgent.
PROACTIVE DEVICE MANAGEMENT
Continuous signals, planned maintenance and a clearer device record.
RMM is included with Standard and Premium. Automated checks operate around the clock; human support and response targets follow the published business schedule unless after-hours work is separately approved.
Keep supported software current
Patch and update policies reduce avoidable exposure and inconsistency across enrolled devices. Compatibility and business impact are considered before broader changes.
Turn device status into business decisions
Lifecycle alerts and monthly health reporting help owners see aging devices, recurring conditions and areas that may require repair, replacement or separate project work.
What Standard includes
Standard includes 24/7 automated device-health monitoring, proactive performance review, device lifecycle alerts and a monthly health and service report.
It also includes unlimited routine help desk during business hours and weekly backup of selected critical files, up to the published included storage limit.
What Premium adds
Premium adds advanced endpoint policies, faster urgent triage, security-control reporting, vendor coordination and a quarterly technology and budget review.
Neither plan promises uninterrupted operation. The objective is better visibility, fewer preventable interruptions and faster diagnosis when a covered issue occurs.
CLEAR ANSWERS BEFORE CONTACT
RMM questions in plain language
Is this 24/7 human IT support?
No. Health and security signals are automated 24/7 on Standard and Premium. Human help desk and response targets run Monday–Friday, 8:00 AM–5:00 PM Eastern.
Does monitoring give Terviqon unrestricted access?
No. Remote sessions are tied to an active support request, approved maintenance or a documented security event and follow the controls described in the Trust Center.
Is patch management the same as every software upgrade?
No. Terviqon manages supported updates within the enrolled scope. Major upgrades, incompatible applications and changes that require a project are reviewed separately.
See proactive monitoring inside the real client portal experience.
Calculate plan price →Open the personalized demo or compare the Standard and Premium plans.