Automated signals around the clock
Standard and Premium automatically monitor health, storage, updates and security signals 24/7. Human help desk runs Monday–Friday, 8 AM–5 PM ET.
Explore remote monitoring and management →COVERAGE WITHOUT FINE PRINT
Managed IT services with clear coverage and clear limits.
Terviqon supports U.S. businesses of every type and size. Start with one compatible device or scope a larger or multi-location environment around its actual systems and support needs.
REMOTE MANAGED IT SERVICES
Support, monitoring, security and updates in one accountable service.
Explore the specific service areas below, then review the complete plan limits before choosing.
Remote help by ticket or email
Essentials includes 10 hours per account each month. Standard and Premium include unlimited routine support during business hours; projects and major changes are quoted separately.
Explore remote IT support →Managed antivirus / EDR and updates
Endpoint protection and supported updates are managed across enrolled devices to reduce exposure and preventable issues.
Explore managed endpoint security →Weekly files, not a full-device image
On Standard and Premium, Terviqon analysts define critical files. Up to 10 GB, 30-day retention and file restoration are included; routine restore testing is not.
Useful visibility for decisions
Standard includes a monthly device-health report. Premium adds security reporting and a quarterly technology and budget review.
Normally complete within five days
Terviqon's management system is installed without stopping normal employee work. Timing depends on device quantity and access.
Included in routine support
What unlimited routine help desk means.
Standard and Premium include everyday remote support for enrolled devices during published business hours. These examples make the boundary clear before you choose.
Included in routine support
- Slowness and errors on managed devices
- Supported software updates and problems
- Login and access assistance
- Investigation of monitoring alerts
- Simple installation or configuration
Scoped and quoted separately
- Migrations
- Projects
- Training
- On-site work
- Networks, printers and unmanaged equipment
- Large-scale changes
Included in standard scope
- Compatible Windows PCs, Macs and servers
- Monitoring, EDR, updates and support according to plan
- Restoration of protected files within the agreed scope
- First applicable report after 30 days
Requires separate scope or pricing
- Phones, tablets, printers, network equipment and other unenrolled devices
- Backup storage above 10 GB
- Migrations, projects, training, on-site and after-hours work
- Whole-machine recovery or regulatory certification