Why Standard is the most popular
It combines proactive monitoring with unlimited routine help desk, monthly visibility and selected-file backup—covering the needs most day-to-day businesses want handled continuously.
Final plan terms
Standard managed IT and monitoring plan
The strongest fit for most organizations: more support capacity, faster response, richer reporting and practical recovery visibility.
$149/ device / month
Included coverage
- Everything in Essentials
- Unlimited everyday help desk, Monday-Friday, 8:00 AM-5:00 PM Eastern
- 24/7 automated device-health monitoring; human support follows published business hours
- Weekly backup of critical files defined by Terviqon analysts · up to 10 GB included · 30-day retention · file restoration included
- Proactive performance review and device lifecycle forecasting
- Monthly device-health and service report
- Device lifecycle alerts
- Urgent initial response within 1 business day
- Managed devices are limited to compatible Windows, macOS and servers
- Backup is file-only, not a whole-machine image; routine test restores are not included; storage above 10 GB is quoted separately
Commercial terms
- No device minimum
- One-time $99 onboarding fee waived
- Month-to-month after activation
- Cancel with 30 days' written notice
- Invoices due within 10 calendar days
- On-site: $185/hour, two-hour minimum, plus approved travel
- After-hours: $225/hour, one-hour minimum
- No additional work begins without written approval
Unlimited everyday help desk
Unlimited during business hours · Monday-Friday, 8:00 AM-5:00 PM Eastern
Routine remote assistance for enrolled devices is included without a minute counter. Projects, migrations, training programs, on-site work, unsupported systems and separately scoped changes remain outside unlimited help desk coverage and require written approval.
Included in routine support
- Slowness and errors on managed devices
- Supported software updates and problems
- Login and access assistance
- Investigation of monitoring alerts
- Simple installation or configuration
Scoped and quoted separately
- Migrations
- Projects
- Training
- On-site work
- Networks, printers and unmanaged equipment
- Large-scale changes
Choose Premium for governance and planning
Move to Premium when faster urgent triage, advanced endpoint policies, vendor coordination, security reporting and quarterly planning matter to the operation.