Best for greater operational control
Premium is designed for businesses that want the Standard service baseline plus faster urgent triage, stronger endpoint governance and recurring technology decisions.
Final plan terms
Premium managed IT and technology planning
Faster response, deeper endpoint governance and recurring technology planning for businesses that want greater operational control.
$199/ device / month
Included coverage
- Everything in Standard
- Unlimited everyday help desk, Monday-Friday, 8:00 AM-5:00 PM Eastern
- Advanced endpoint, encryption and administrative-access policies
- Monthly security-control and operational report
- Quarterly technology and budget review
- Vendor coordination
- Weekly expanded-scope file backup · up to 10 GB included · 30-day retention · file restoration included
- Urgent initial response within 6 business hours
- Managed devices are limited to compatible Windows, macOS and servers
- Backup is file-only, not a whole-machine image; routine test restores are not included; storage above 10 GB is quoted separately
Commercial terms
- No device minimum
- One-time $99 onboarding fee waived
- Month-to-month after activation
- Cancel with 30 days' written notice
- Invoices due within 10 calendar days
- On-site: $185/hour, two-hour minimum, plus approved travel
- After-hours: $225/hour, one-hour minimum
- No additional work begins without written approval
Unlimited everyday help desk
Unlimited during business hours · Monday-Friday, 8:00 AM-5:00 PM Eastern
Routine remote assistance for enrolled devices is included without a minute counter. Projects, migrations, training programs, on-site work, unsupported systems and separately scoped changes remain outside unlimited help desk coverage and require written approval.
Included in routine support
- Slowness and errors on managed devices
- Supported software updates and problems
- Login and access assistance
- Investigation of monitoring alerts
- Simple installation or configuration
Scoped and quoted separately
- Migrations
- Projects
- Training
- On-site work
- Networks, printers and unmanaged equipment
- Large-scale changes
Planning is part of the service
Quarterly technology and budget reviews, vendor coordination and security-control reporting create a recurring management rhythm beyond routine support.