Best for a defined support workload
Choose Essentials when the business wants managed endpoint protection, automatic updates and a known pool of 10 support hours per account each month.
Final plan terms
Essentials remote IT support plan
A dependable support and security baseline with 10 monthly help-desk hours for the entire customer account.
$99/ device / month
Included coverage
- Windows and supported application patch management
- Terviqon-managed endpoint protection / EDR license
- Remote help desk plus email and ticket support
- 10 remote-support hours per customer account each month
- Automatic supported software updates
- Urgent initial response within 2 business days
- Managed devices are limited to compatible Windows, macOS and servers
- Backup is not included in Essentials; any separately purchased backup is file-only and scoped in writing
Commercial terms
- No device minimum
- One-time onboarding: $99 once per customer account
- No repeat onboarding fee for devices added to the same active account
- Month-to-month after activation
- Cancel with 30 days' written notice
- Invoices due within 10 calendar days
- On-site: $185/hour, two-hour minimum, plus approved travel
- After-hours: $225/hour, one-hour minimum
- No additional work begins without written approval
Included help desk
10 hours per customer account / month · additional approved support $145/hour
Support time is pooled across the customer account, recorded in 15-minute increments and does not roll over. Automatic updates and endpoint-protection operations do not consume the allowance. Terviqon requests written approval before billable additional support begins.
Move to Standard for proactive monitoring
Essentials does not include 24/7 automated device-health monitoring or included backup. Standard adds both, plus unlimited routine help desk during business hours.